Support

Something not working, or a question about your subscription?

Common questions

How do I cancel my subscription?

Subscriptions are billed by Apple, so they are cancelled in Apple's settings and not in the app. On iPhone: Settings → tap your name → Subscriptions → Countermoves → Cancel Subscription. Cancelling stops the next payment; you keep access until the end of the period you have paid for.

Can I get a refund?

Refunds for App Store purchases are handled by Apple, at reportaproblem.apple.com. We cannot issue them ourselves. If something went wrong on our side, email us and we will support your request.

What happens to the screenshots I upload?

They are used to produce your review and then deleted. They are never published, never shown to anyone else, and never used for training. See the privacy policy.

Is the person in Arena real?

No. Every Arena conversation is with software. Nobody is on the other end, no real person's messages are involved, and nothing you send there reaches anyone.

Why did it say my conversation could not be won?

Because sometimes that is true. Some conversations were over before you typed anything — she was busy, she was seeing someone, or she was never going to reply. Most apps in this category will not tell you that. We do, because the alternative is letting you believe every rejection was something you did.

I want my data deleted.

Email privacy@countermoves.app and we will delete everything within 30 days.