Support

Report something

Use Report on any Counter reply, Practice chat or Review result in the app, or email support@countermoves.app. We review every report within 24 hours. Our Community Rules have zero tolerance for objectionable content and abusive users.

Common questions

How do I cancel my subscription?

Subscriptions are billed by Apple, so they are cancelled in Apple's settings and not in the app. On iPhone: Settings → tap your name → Subscriptions → Countermoves → Cancel Subscription. Cancelling stops the next payment; you keep access until the end of the period you have paid for.

Can I get a refund?

Refunds for App Store purchases are handled by Apple, at reportaproblem.apple.com. We cannot issue them ourselves. If something went wrong on our side, email us and we will support your request.

What happens to the screenshots I upload?

Only after you tick the box on the card that asks, they are sent through our server to Anthropic, the company that makes the Claude AI, to write your reply or your review. Our server deletes them within 30 minutes, and Anthropic normally within 30 days (the privacy policy lists its exceptions). They are never published, never shown to anyone else, and never used to train AI. You can take this back in the app: open Settings (the menu button, top right of any tab), tap AI consent, then Take it back. See the privacy policy.

Is the person in Practice real?

No. Every Practice character is an AI, played by Claude, an AI made by Anthropic. No person reads or replies: what you type is sent, after you allow it, to Anthropic's AI to write her replies and your review, and is never shown to anyone else. Practice is for adults only. Every person pictured in the app is AI-generated — the photographs are not of real people.

Why did a Practice chat end on DEAD POSITION?

Because sometimes that is true. Some chats are over before you type anything: she is busy, or she was never going to reply. Most apps in this category will not tell you that. We do, because the alternative is letting you believe every rejection was something you did.

Why did she not reply to my first message at all?

Because a first message that gives her nothing to answer often gets nothing back, and an app where every opener works would be teaching you the opposite. It costs you a Practice chat, which is the point. Ask her something, or say something only you would have noticed.

I want my data deleted.

Open Settings (the menu button, top right of any tab) and tap Delete account: your progress, display name, Practice chats and reviews are deleted from our server and your phone straight away. To ask us instead, use Contact support in Settings, or email privacy@countermoves.app, and we do it within 30 days. The privacy policy lists the few records we cannot delete.